I can't make a purchase on your website, what should I do?
Please contact our customer support who will be ready to help you.
Which courier do you use?
All products purchased on the Nilfisk website will be delivered with Fedex.
Do I have to pay for delivery?
No, we offer free shipping on all purchases.
What is the delivery time for products purchased on the website?
The products will be delivered within 2-5 working days. When your order has been sent, you will receive a link by email where you can track your order.
I have not received a Track & Trace email, what should I do?
Please contact our customer support who will be ready to help you.
What if I'm not at home when my package is delivered?
If you are not at home when the package is delivered, it will be sent to the nearest pickup point. The courier will leave a notice in your mailbox, and you will receive an email with all the details on where to collect the package. You can also view this information via the Track & Trace link sent by email.
How long will my package be at the nearest collection point?
This depends on the pick-up location's policy. Please contact our customer support at if you are unable to collect the package within the given time frame.
My package has not arrived within the given time frame, what should I do?
Please contact our customer support, who will be ready to help you.
How many days do I have to return my product?
You have 30 days from the date you purchased the product to return it, please note you will need to cover the cost of the return. You can read the full terms and conditions for returns here.
How do I return my product?
If you wish to return your product because you have changed your mind, please complete the form here.
My product arrived damaged, what should I do?
If you have received a defective product purchased on the Nilfisk website, please fill out the complaint form here. In the form, please state the problem with the product and whether you would like us to send you a new product or a full refund. We would also appreciate any pictures you have of the problem. If you want us to send you a new product, a courier will come and collect the damaged product and send a new one as soon as possible. If you prefer a full refund, a courier will pick up the damaged product and the full refund will be transferred to the same card used during the purchase. You will not be responsible for any fees associated with returning a defective product.
How can I claim my warranty?
Please complete the form here and our customer support team will be happy to assist you.
PRESSURE WASHERS
Machine does not start or stops during use
Pump/hoses or accessory are frozen. Wait for it to thaw.
Check that the plug is correctly fitted to the wall socket
A fuse in the building may have blown and needs to be changed
The cord or plug may be damaged and need repairing. If your machine is under warranty, please contact us
Ensure the machine is plugged directly into an appropriate wall socket. If an extension cable is being used, it must be no longer than 20m, fully unwound and 13 amp constant rated.
Check that the mains voltage corresponds to specification on the model tag
If the thermal sensor is activated leave the machine for 5 minutes to cool down
Nozzle partially blocked. Clean the nozzle - Please look at the product page for your model to find the user manual
Pump seals worn out and needs replacement - contact us
Air in inlet hose/pump - allow machine to run with open trigger until regular working pressure resumes
Inadequate supply of mainswater. Check that the water supply corresponds to specifications required and avoid using long, thin hoses (min. 1/2") - Please look at the product page for your model to find the user manual
Nozzle partially blocked. Clean the nozzle - Please look at the product page for your model to find the user manual
Water filter blocked. Clean the filter - Please look at the product page for your model to find the user manual
Hose kinked. Straighten out hose
Check water supply for any blockages in nozzles or connector
The water pressure is pulsing. Allow machine to run with open trigger until regular working pressure resumes. Check that the water supply corresponds to specifications required on model tag. Avoid using long, thin hoses (min. 1/2"). Straighten out hose. Clean the nozzle. Clean the filter.
Use a new matched set of male/female connectors to ensure a positive connection between the male end (to be put on the machine) and the female end (to go onto the water inlet hose).
Check that all hoses are fully unwound and that an Aquastop coupling is not being used on the water supply connection to the machine. A hose coupling with Aquastop on the water supply connection to the machine will cause damage to the pump.
The inlet hose is too short. A minimum of 16ft to 25ft of unwound inlet hose is recommended
Which female water inlet couplings can be used with a Nilfisk pressure washer?
You can use a wide range of common female water inlet couplings with your Nilfisk pressure washer. However, it is important that the female water inlet coupling does NOT have an Aquastop system, as this can damage the male water inlet coupling or the outlet of your pressure washer.
Please look at the product page for your model, then view compatible accessories available for your machine.
How do I pair my Power Grip/In Hand Power Control handle & machine?
Use a small screwdriver to remove the small cover on the side of the InHand power control stick
Place the small battery into the component
You should see an orange light below the downwards arrow on the button of your InHand power control stick
Switch on the high-pressure washer by turning the dial on your machine
Press the upwards facing arrow to check the different power controls are working
Turn the power off, screw the cover back onto the InHand power control and you're ready to go!Watch the video to learn more or alternatively check your product operators manual within the 'Downloads' section of your product model page.
How can I change the nozzle on my Nilfisk power patio accessory?
1. Take out the spare nozzles from the compartment in the top of your power patio accessory
2. Turn your power patio upside down and use a screwdriver to push out the metal hook attached to each nozzle, the nozzles should come away easily
3. Place the new nozzles on each end of the rotating patio cleaner stick
4. Push in the metal hooks again to secure the nozzles in place
How do I clean the filter on my Nilfisk high-pressure washer?
1. Remove the blue connector at the back of your Nilfisk high-pressure washer
2. Using a pair of pliers, pull out the white filter from the machine
3. Tap out any dirt from the filter and run it under a tap to rinse it clean
4. Place the filter back inside your high-pressure washer and screw the connector back on
How do I clean the nozzle on my Nilfisk Core power patio accessory?
1. Turn your power patio upside down and use a screwdriver to push out the metal hook attached to each nozzle, the nozzles should then come away easily
2. Using the cleaning pin tool which can be found in the top of your Nilfisk high-pressure washer, place the thin end into the nozzle and twist around, removing any dirt and grit
4. Place the nozzle back onto the power patio and clip in the metal hook to secure into place
How do I remove and re-connect the 3-in-1 Multipupose Nozzle to the lance on my Excellent machine?
The Excellent 160 and 170 pressure washers come with a 3-in-1 Multipurpose nozzle. If you want to remove the 3-in-1 nozzle from the lance or re-connect it, you need to ensure the nozzle is on the Rough setting and not on Gentle 1 or Gentle 2. To put the lance on the rough setting, the small and large dot should be aligned. Watch how to do it in our troubleshooting video.
How can I connect and disconnect the lance and gun on my Excellent pressure washer?
The Excellent 160 and 170 pressure washers come with a lance and gun, watch the video to see how to connect and disconnect them.
How do I clean the Power Foam Blaster?
To clean the Power Foam Blaster and remove any blockages you will need to dismantle it using a screwdriver and a pair of pliers. Watch the video to see how to do it.
WET/DRY VACUUM CLEANERS
Machine does not start or stops during use
Check that the plug is correctly fitted to the wall socket
A fuse in the building may have blown and needs to be changed
The cord or plug may be damaged and need repaired. If your machine is under warranty, please contact us
The thermal fuse may have blown, Unplug and leave to cool for 1-2 hrs (to allow thermal fuse to reset). Try the machine again (without extension cable if used) - if still no power - please contact us
Click the button below to request to cancel your order. If the order has already been fulfilled, you will need to request a return. Terms and conditions apply.
