How can we help you?

WEBSHOP

What payment methods do you accept?

We accept Visa, Mastercard, Amex, Google Pay, Apple Pay.
Can I get a VAT invoice?

Yes, you can get a VAT invoice. Please contact our customer support.
I can't make a purchase on your website, what should I do?

Please contact our customer support who will be ready to help you.
Which courier do you use?

All products purchased on the Nilfisk website will be delivered with Fedex.
Do I have to pay for delivery?

No, we offer free shipping on all purchases.
What is the delivery time for products purchased on the website?

The products will be delivered within 1-3 working days. When your order has been sent, you will receive a link by email where you can track your order.
I have not received a Track & Trace email, what should I do?

Please contact our customer support who will be ready to help you.
What if I'm not at home when my package is delivered?

If you are not at home when your package is delivered, it will be sent to the nearest collection point. The courier will leave a note in your letterbox with details of where to collect your parcel. You will also be able to see this information on the Track & Trace link you received from us by email.
How long will my package be at the nearest collection point?

This depends on the pick-up location's policy. Please contact our customer support at if you are unable to collect the package within the given time frame.
My package has not arrived within the given time frame, what should I do?

Please contact our customer support, who will be ready to help you.
How many days do I have to return my product?

You have 30 days from the date you purchased the product to return it, please note you will need to cover the cost of the return. You can read the full terms and conditions for returns here.

How do I return my product?

If you wish to return your product because you have changed your mind, please complete the form here.
My product arrived damaged, what should I do?

If you have received a defective product purchased on the Nilfisk website, please fill out the complaint form here. In the form, please state the problem with the product and whether you would like us to send you a new product or a full refund. We would also appreciate any pictures you have of the problem. If you want us to send you a new product, a courier will come and collect the damaged product and send a new one as soon as possible. If you prefer a full refund, a courier will pick up the damaged product and the full refund will be transferred to the same credit card used during the purchase. You will not be responsible for any fees associated with returning a defective product.
How can I claim my warranty?

Please complete the form here and our customer support team will be happy to assist you.
How much warranty does my product have?

All products have 2 year warranty with option to extend to 3 years (Core 125 + Core 130) or 5 years (Core 140, Core 150, Excellent, Premium) by registering your product within 30 days of purchase on yournilfisk.com

HIGH PRESSURE WASHERS

Machine does not start or stops during use
  • Pump/hoses or accessory are frozen. Wait for it to thaw.
  • Check that the plug is correctly fitted to the wall socket
  • A fuse in the building may have blown and needs to be changed
  • The cord or plug may be damaged and need repairing. If your machine is under warranty, please contact us
  • Ensure the machine is plugged directly into an appropriate wall socket.  If an extension cable is being used, it must be no longer than 20m, fully unwound and 13 amp constant rated.
  • Check that the mains voltage corresponds to specification on the model tag
  • If the thermal sensor is activated leave the machine for 5 minutes to cool down
  • Nozzle partially blocked. Clean the nozzle - Please look at the product page for your model to find the user manual
  • If none of the above actions apply – contact us
Fluctuating pressure/no pressure
  • Check that hoses and connections are airtight
  • If you use a aquastop connector try to use straight through connector instead
  • Valves dirty, worn out or stuck - contact us
  • Pump seals worn out and needs replacement - contact us
  • Air in inlet hose/pump - allow machine to run with open trigger until regular working pressure resumes
  • Inadequate supply of mainswater. Check that the water supply corresponds to specifications required and avoid using long, thin hoses (min. 1/2") - Please look at the product page for your model to find the user manual
  • Nozzle partially blocked. Clean the nozzle - Please look at the product page for your model to find the user manual
  • Water filter blocked. Clean the filter - Please look at the product page for your model to find the user manual
  • Hose kinked. Straighten out hose
  • Check water supply for any blockages in nozzles or connector
  • The water pressure is pulsing. Allow machine to run with open trigger until regular working pressure resumes. Check that the water supply corresponds to specifications required on model tag. Avoid using long, thin hoses (min. 1/2"). Straighten out hose. Clean the nozzle. Clean the filter.
  • If none of the above actions apply - contact us
Water is leaking
  • Gun leak from hose connection. Check to see if green o-ring is missing and if so - contact us
  • Lance leaking - contact us
  • Hose split/leaking - contact us
  • Gun leak from hose connection - contact us
  • Gun leaks from body - contact us
  • Purchased pressure washer leaking from the base - contact us
  • Gun leaks from body - Check to see if the plastic is cracked due to frost of missuse if so - contact us
  • Water leaking out the trigger - contact us
  • If none of the above actions apply - contact us
Machine starts and stops by itself
  • The cord or plug may be damaged and need repaired - contact us
  • If none of the above actions apply - contact us
Machine starts, but no water comes out
  • Pump/hoses or accessory are frozen. Wait for it to thaw.
  • No water supply. Connect inlet to water
  • Water filter blocked. Clean the filter - Please look at the product page for your model to find the user manual
  • Nozzle blocked. Clean the nozzle -Please look at the product page for your model to find the user manual
  • If none of the above actions apply - contact us
Inlet hose disconnects/blows off machine
  • Use a new matched set of male/female connectors to ensure a positive connection between the male end (to be put on the machine) and the female end (to go onto the water inlet hose).

  • Check that all hoses are unwound fully and a straight through connector is used
  • The inlet hose is too short. A minimum of 16ft of unwound inlet hose is recommended
  • If none of the above actions apply - contact us
Machine or part of my machine is damaged/part missing on delivery
Which female water inlet couplings can be used with a Nilfisk pressure washer?

You can use a wide range of common female water inlet couplings with your Nilfisk pressure washer. However, it is important that the female water inlet coupling does NOT have an Aquastop system, as this can damage the male water inlet coupling or the outlet of your pressure washer.
Machine faulty within 30 days of purchase
Where can I take my pressure washer for a service?
How do I register for my warranty?
  • We do not require registration for warranty. If you do experience an issue please use this contact form with a copy of your proof of purchase, a picture of your serial plate, and a description of the fault you are experiencing
What accessories are compatible with my machine?
  • Please look at the product page for your model, then view compatible accessories available for your machine.
How do I pair my Power Grip/In Hand Power Control handle & machine?
  1. Use a small screwdriver to remove the small cover on the side of the InHand power control stick
  2. Place the small battery into the component
  3. You should see an orange light below the downwards arrow on the button of your InHand power control stick
  4. Switch on the high-pressure washer by turning the dial on your machine
  5. Press the upwards facing arrow to check the different power controls are working
  6. Turn the power off, screw the cover back onto the InHand power control and you're ready to go!Watch the video to learn more or alternatively check your product operators manual within the 'Downloads' section of your product model page.

See video here
How do I use the foaming function on my pressure washer?
  • Please look at the product page for your model, you will find the operators manual within the 'Downloads' section.
How do I use my machine?
  • Please look at the product page for your model, you will find the operators manual within the 'Downloads' section.
How do I change the hose on my Nilfisk Core 140 high pressure washer?
  1. Release the 3 lock snaps and remove the hose reel cover
  2. Remove the lock spring
  3. Remove the hose by pulling it out through the hose channel in the machine
  4. Push the real end of new hose through the channel in the machine and mount it in the brass connector to fix it with the lock spring
  5. Make sure that the hose guide is mounted correct, to ensure clockwise rewind only

Watch the video to learn more.
How can I change the nozzle on my Nilfisk power patio accessory?

1. Take out the spare nozzles from the compartment in the top of your power patio accessory
2. Turn your power patio upside down and use a screwdriver to push out the metal hook attached to each nozzle, the nozzles should come away easily
3. Place the new nozzles on each end of the rotating patio cleaner stick
4. Push in the metal hooks again to secure the nozzles in place

Watch the video to learn more
How do I clean the filter on my Nilfisk high-pressure washer?

1. Remove the blue connector at the back of your Nilfisk high-pressure washer
2. Using a pair of pliers, pull out the white filter from the machine
3. Tap out any dirt from the filter and run it under a tap to rinse it clean
4. Place the filter back inside your high-pressure washer and screw the connector back on

Watch the video to learn more
How do I clean the nozzle on my Nilfisk high-pressure washer?

1. Take out the small cleaning pin from the top of your machine
2. Remove the nozzle from the gun
3. Using the cleaning pin, place the thin end into the nozzle and twist around, removing any dirt and grit
4. Put the nozzle back onto the gun and the cleaning tool back into the machine

Watch the video to learn more
How do I clean the nozzle on my Nilfisk Core power patio accessory?

1. Turn your power patio upside down and use a screwdriver to push out the metal hook attached to each nozzle, the nozzles should then come away easily
2. Using the cleaning pin tool which can be found in the top of your Nilfisk high-pressure washer, place the thin end into the nozzle and twist around, removing any dirt and grit
4. Place the nozzle back onto the power patio and clip in the metal hook to secure into place

Watch the video to learn more
How do I prepare my Nilfisk Core high-pressure washer for winter storage?

1. Turn your machine off and disconnect the water supple
2. Using the power gun, spray out all the remaining water from the machine and hose
3. Store indoors in a dry place to prevent freezing

Watch the video to learn more
How do I remove and re-connect the 3-in-1 Multipupose Nozzle to the lance on my Excellent machine?

The Excellent 160 and 170 pressure washers come with a 3-in-1 Multipurpose nozzle. If you want to remove the 3-in-1 nozzle from the lance or re-connect it, you need to ensure the nozzle is on the Rough setting and not on Gentle 1 or Gentle 2. To put the lance on the rough setting, the small and large dot should be aligned. Watch how to do it in our troubleshooting video.
How can I connect and disconnect the lance and gun on my Excellent pressure washer?

The Excellent 160 and 170 pressure washers come with a lance and gun, watch the video to see how to connect and disconnect them.
How do I clean the Power Foam Blaster?

To clean the Power Foam Blaster and remove any blockages you will need to dismantle it using a screwdriver and a pair of pliers. Watch the video to see how to do it.

WET & DRY VACUUM CLEANERS

Machine does not start or stops during use
  • Check that the plug is correctly fitted to the wall socket
  • A fuse in the building may have blown and needs to be changed
  • The cord or plug may be damaged and need repaired. If your machine is under warranty, please contact us
  • The thermal fuse may have blown, Unplug and leave to cool for 1-2 hrs (to allow thermal fuse to reset). Try the machine again (without extension cable if used) - if still no power - please contact us
  • If none of the above actions apply – contact us
Reduced suction power
  • The dust bag may be full and needs to be changed - Please look at the product page for your model to find the user manual.
  • The filter may be blocked and have to be changed - Please look at the product page for your model to find the user manual
  • The hose handle, hose, tube or nozzle may be blocked and needs to be cleaned - Please look at the product page for your model to find the user manual
  • If none of the above actions apply – contact us
Machine or part of my machine is damaged/part missing on delivery
Machine faulty wihin 30 days of purchase
How do I register for my warranty?
  • We do not require registration of machine for warranty, please retain a copy of your proof of purchase as this will be required if you do have a warranty issue.
What accessories are compatible with my machine?
  • Please look at the product page for your model, then view compatible accessories available for your machine.
How do I use my machine?
  • Please look at the product page for your model, you will find the operators manual within the 'Downloads' section.

Didn't find what you were looking for?

Send us an email and someone from our Customer Support Team will get back to you as soon as possible.

Please include your order number (if you have one).

Contact us